Refund Policy Overview

Welcome to A4 Hospitals and Fertility Centre Pvt. Ltd. This Refund Policy outlines the terms governing refunds for consultations, fertility treatments, maternity services, diagnostic tests, online appointments, and other healthcare services. By booking an appointment or availing our services, you agree to this Refund Policy.

At A4 Hospitals and Fertility Centre Pvt. Ltd., we strive to provide high-quality healthcare services with complete transparency. Refund requests are reviewed based on the nature of the healthcare service, the stage of treatment, applicable medical guidelines, and the circumstances of the request.

Refunds, where applicable, will be processed in accordance with this policy and applicable laws.

Appointment Cancellation and Refunds

Patients may request cancellation of appointments before the scheduled consultation.

Refund eligibility depends on the timing of the cancellation and whether the consultation has already taken place.

Eligible for Refund

Refunds may be considered if:

1. The appointment is cancelled within the hospital's permitted cancellation period.
2. The appointment is cancelled due to doctor unavailability.
3. The hospital is unable to provide the scheduled service.
4. Duplicate payments are made accidentally.
5. A payment is deducted but the appointment is not confirmed.

Non-Refundable Situations

Refunds generally will not be available if:

1. The consultation has already been completed.
2. The patient does not attend the scheduled appointment without prior notice.
3. Medical investigations or diagnostic procedures have already been performed.
4. Treatment has commenced.
5. Medicines or pharmacy products have been dispensed.
6. Laboratory samples have already been collected or processed.

Fertility Treatment Refund Policy

Fertility treatments, including but not limited to:

1. IVF (In Vitro Fertilization)
2. IUI (Intrauterine Insemination)
3. ICSI
4. Ovulation Induction
5. Fertility Evaluation
6. Egg Retrieval
7. Embryo Transfer
8. Cryopreservation (where applicable)

involve significant medical planning, laboratory procedures, medications, and clinical resources.

Once any stage of a fertility treatment cycle has commenced, refunds may be limited or may not be available for services already provided.

Any unused portion of prepaid treatment packages, where applicable, will be reviewed in accordance with the hospital's policies and the terms accepted at the time of enrollment.

Pregnancy and Maternity Services

Consultation charges, maternity packages, delivery-related services, antenatal care, postnatal care, and newborn care are subject to individual service agreements.

Refunds for maternity packages will depend on:

1. Services already utilized.
2. Hospital resources allocated.
3. Medical procedures performed.
4. Applicable package terms.

Diagnostic Services

Refund requests for:

1. Blood Tests
2. Ultrasound Scans
3. Fetal Scans
4. X-Ray
5. ECG
6. Laboratory Investigations
7. Radiology Services

will generally not be accepted once the sample has been collected or the investigation has been performed.

Online Consultation Refunds

Refunds for teleconsultation services may be considered only if:

1. The consultation could not be conducted due to technical issues attributable to the hospital.
2. The doctor was unavailable and no alternative appointment could be arranged.

If the consultation has been completed, consultation fees are generally non-refundable.

Duplicate Payments

If a patient is charged more than once for the same appointment or service, the duplicate payment will be verified and the excess amount will be refunded to the original payment method.

Failed Transactions

In the event of:

1. Payment deducted but appointment not confirmed.
2. Technical payment gateway failure.
3. Incomplete transaction.

Patients are requested to contact our billing team with the payment reference details. Upon verification, eligible refunds will be initiated.

Refund Processing Time

Approved refunds are generally processed within 7–14 business days, depending on the payment method, banking institution, and payment gateway processing timelines. The actual credit date may vary based on the policies of your bank or payment provider.

Mode of Refund

Refunds, where approved, will generally be credited through the original payment method used for the transaction, such as:

1. Credit Card
2. Debit Card
3. UPI
4. Net Banking
5. Wallet (if applicable)

Cash refunds may be provided only in exceptional circumstances and subject to applicable laws and hospital policies.

Package Refunds

Healthcare packages, including fertility treatment packages, maternity packages, health check-up packages, and preventive healthcare packages, may have specific refund terms communicated at the time of purchase. Patients are encouraged to review the applicable package terms before making payment.

Exceptional Circumstances

Refund requests arising from unforeseen medical circumstances, treatment modifications, or other exceptional situations will be evaluated individually at the sole discretion of A4 Hospitals and Fertility Centre Pvt. Ltd., subject to applicable laws and medical ethics.

Hospital's Right to Refuse Refund

The hospital reserves the right to decline refund requests in situations involving:

Changes to This Refund Policy

A4 Hospitals and Fertility Centre Pvt. Ltd. reserves the right to amend or update this Refund Policy at any time. Any revisions will be published on this page with the updated effective date.

1. Misrepresentation of information.
2. Violation of hospital policies.
3. Services already fully rendered.
4. Fraudulent or abusive refund claims.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or operational practices.

The updated version will be published on this page with the revised effective date.